PLS HELP ME ! | Wooting | Page 1

prime glade Oct 12, 2025, 1:03 PM

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In fact, I put my username on the Wooting site and I ordered a keyboard, but it put my username instead of my real first and last name. I don't know what to do. PLS HELP.

civic acornBOT Oct 12, 2025, 1:03 PM

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prime glade In fact, I put my username on the Wooting site and I ordered a keyboard, but it ...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

Cancel an order?
Return/Refund an order?
Get assistance with placing an order?
Change the items in your order?
Change your shipping address to a different country?
Return a recent purchase?
Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

hollow spade Oct 12, 2025, 1:37 PM

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Unfortunately nobody here can help. If you can, put your order on hold in https://hub.wooting.io and change your name. If you can't, you'll need to contact Wooting https://wooting.io/support

prime glade Oct 12, 2025, 2:28 PM

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but I already sent an email, he replied in 5 days and my order was there between October 14 and 20

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Can you make sure they see my email before October 14th?

hollow spade Oct 12, 2025, 2:38 PM

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prime glade Can you make sure they see my email before October 14th?

Sorry, can't help with that.
If the order has already been shipped, then you need to contact the carrier.

prime glade Oct 12, 2025, 2:39 PM

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how i can contact the carrier ?

fickle current Oct 12, 2025, 3:33 PM

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prime glade how i can contact the carrier ?

Click the tracking link, look for a contact option on their website.

prime glade Oct 12, 2025, 3:37 PM

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ok so i clicked on the contact option

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and i do a mail in "Shipments and parcel tracking"

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and look

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but the estimated delivery is 14-20 october :/

fickle current Oct 12, 2025, 3:41 PM

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You're contacting Wooting, not the courier...

prime glade Oct 12, 2025, 3:41 PM

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yh i know

fickle current Oct 12, 2025, 3:41 PM

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We can't help change the shipment, only help once it's back with us again if it fails to deliver.

prime glade Oct 12, 2025, 3:42 PM

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oh

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but idk how to contact the courier

fickle current Oct 12, 2025, 3:43 PM

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Like I said - Go to the order, click the TRACKING LINK, which sends you to the courier's website. Contact them there.

prime glade Oct 12, 2025, 3:45 PM

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i dont see any tracking link

fickle current Oct 12, 2025, 3:45 PM

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prime glade Oct 12, 2025, 3:46 PM

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yes so i need to send a mail to the shipping method ?

fickle current Oct 12, 2025, 3:46 PM

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No you need to click that arrow and see what it says.

prime glade Oct 12, 2025, 3:47 PM

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so it say my name but not the real my phone my address my postal code my city my country and the shipping method

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says*

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but i dont have any contact option

fickle current Oct 12, 2025, 3:48 PM

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We'd get further if you actually follow instructions. But I don't have time for this back and forth - What is your order number? EUxxx/USxxx

prime glade Oct 12, 2025, 3:49 PM

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EU364158H

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fickle current Oct 12, 2025, 3:53 PM

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Alright. I've attempted to halt the order from being packed at the warehouse (it hasn't been shipped out yet, that's what I've been trying to figure out by asking you all of these questions)

Hopefully it is changed in time on the warehouse systems, and our staff can help fix the issue. You reached out to our support and we'll respond back via email.

prime glade Oct 12, 2025, 3:54 PM

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but suddenly I didn't understand what I should do ?

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just i wait a email ? or what i need to do ?

fickle current Oct 12, 2025, 3:56 PM

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You wait for us to get back to you via email.

prime glade Oct 12, 2025, 3:57 PM

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fickle current You wait for us to get back to you via email.

and you know when you get back via email or what ?

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and sorry for the misunderstanding

fickle current Oct 12, 2025, 3:58 PM

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Sometime next week.

prime glade Oct 12, 2025, 3:58 PM

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but my order come the next week ?

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fickle current Oct 12, 2025, 4:03 PM

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Depends on how soon we can fix the issue. Might ship late next week and arrive the week after.

prime glade Oct 12, 2025, 4:04 PM

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OK, so when someone sends me an email, I give my real name and first name, or at worst, I even contact the courier.

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and when can I contact the courier?

fickle current Oct 12, 2025, 4:06 PM

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There is no courier to contact. Your order hasn't been packed yet, and won't till our staff allow it to, once the mistake has been corrected.

prime glade Oct 12, 2025, 4:08 PM

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oh ok that's much clearer so thanks for your help and have a good evening.

#PLS HELP ME !