#Update failed and keyboard no longer works

1 messages · Page 1 of 1 (latest)

chilly hare
#

I was updating my keyboard to the latest update, and during the update my computer began to freeze up. When my computer stopped freezing up i got a update failed message.Wootility no longer recognizes that my keyboard is connected and none of the RGB lights turn on. My keyboard is currently in restore mode but wootility thinks it is not connected. What can i do to make wootility recognize my keyboard again.

I also recently turned on secure boot for windows 11, before this i have never had a problem updating my keyboard

Wooting 60HE+
Firmware: v2.10.1
Chip: ARM
State: Disconnected
(From wootility)

violet wagonBOT
# chilly hare I was updating my keyboard to the latest update, and during the update my comput...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

gentle spade
chilly hare