Wooting 80HE doesnt work

[copper brook]

Error shown in Picture

[fierce sail]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[copper brook]

i tried that and i get that error shown in picture

[tired pewter]

@deft linden

[vagrant berry]

Try a different port on the back of your PC and use the included USB-C cable. If you’re already using it, try another cable if you have one.

[copper brook]

when i plug it in the buttons E and R instant light up red

different cable+port worked now

[vagrant berry]

Yeah, that’s because it’s in restore mode. Try what I mentioned above and complete the restore process in Wootility.

[vagrant berry]

Good👍