Wooting 60HE+ Completely Unresponsive After Glitches

[dapper blade]

My Wooting 60HE+ glitched twice yesterday (RGB changed, random key spam) and later completely stopped working. No lights, no input. Wootility detects it but shows “Disconnected.”

I’ve tried multiple USB-C cables/ports, ESC+Ctrl bootloader, unplugging, and reinstalling Wootility. I also have a video showing the last time it worked.

I’ve already submitted a support ticket but wanted to see if anyone here has ideas or advice to try in the meantime. I really love this keyboard and just want to get it fixed. 🙏

[copper dock]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

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Possible Problems During Shipping (with Solutions)

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[dawn python]

Does Windows detect it?

[dapper blade]

It does detect the Wooting restore when i put it into bootloader. but when i try to troubleshoot it it says i need to connect my device

[dawn python]

Try this

[dapper blade]

when i reach this stage it says i need to connect my device even tho its already connected

[stone rune]

Looks like your 60HE is stuck in restore mode, please follow this guide: https://help.wooting.io/article/210-fix-right-side-of-60he-not-working

[dapper blade]

Okay will try!

[dapper blade]

okay i have done it now. anything i need to do before connecting it again?

[stone rune]

If you followed all the steps in the guide, then no. Plug the keyboard in and see if it works. 👍

[dapper blade]

I just did, it still doesnt work...

same problems as before. it detects it as Wooting restore in device manager but when i try to reset the device it says i need to connect it

[dapper blade]

I think the keyboard suffered a hardware failure, probably a chip/PCB issue.

Only thing i can do now is wait for wooting to answer my ticket, i wrote them. But thanks alot for trying to help me out! Have a great day

[agile yew]

That is definitely the D29 stuck in Wooting restore issue that the guide was meant to address

As it was not resolved by the guide, I assume the trace/wire is damaged or shorted to another trace and cant be resolved by removing the screw/taping the area

Could you provide me your order number or keyboard serial number so I can follow up on the ticket to avoid asking you to do the same troubleshooting again