keyboard not detected

[scarlet marsh]

hello my wootylity does not detect my keyboard but windows do i don’t know how to solve this problem

[odd tartan]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[limber mica]

Which browser are you using?

Is your keyboard working properly or it doesn't function at all?

[scarlet marsh]

i solved it ty so much

[terse heron]

I have the same issue btw and couldn't fix it

[terse heron]

aight i fix it

-reset ur wooting keyboard
-uninstall wooting analog sdk (if its before the 60HE+ support remove it)
-restart pc
-download the latest wooting analog sdk from github (https://github.com/WootingKb/wooting-analog-sdk/releases/tag/v0.8.0) for windows users its .msi version.

enjoy.

[abstract ferry]

The Analog SDK shouldn't have any bearing on whether or not the keyboard can connect to Wootility.

[terse heron]

but it is

it fixed for me