keyboard keeps typing extra lettters

[scarlet current]

just built my keyboard using the 60he+ module, it was worrking fine an hour ago and now it keep typing extra letters and ive tried resetting it but it diddnnt help

[gentle ridge]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
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Basic Troubleshooting

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Possible Problems During Shipping (with Solutions)

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[cursive rain]

After you do a factory reset do you change any settings? Or does it just come back automatically?

[scarlet current]

it just comes back auttomatically

[cursive rain]

I see. Do you have another USB cable you can try, or a different USB port?
Just ruling out any obvious defects.

[scarlet current]

just switched back to the usb cable that my module came with and now it seems to be working fine, could it be the coiled cable i was using?

[cursive rain]

Definitely possible.

https://www.youtube.com/watch?v=U8ojU_8ASVE

Cables that aren't built well enough can cause glitching behaviour with our keyboards.

[scarlet current]

you think a wooting coiled cable would be a better option? i still want to use a coiled cable

by that i mean would that solve my issue

[cursive rain]

That's exactly why we make and sell the Detachable cable. To ensure people who like coiled cables have an option we can guarantee works with our keyboards.

With aftermarket cables from other brands, we can't guarantee they work, and recommend buying them from somewhere that allows order returns in case they don't.

[scarlet current]

okay sweet, guess i will be buying that cable from you guys. any potential sales coming up that i should wait for?

[cursive rain]

We don't do discounts like that - However you should have a discount code already in the hub for a cable due to your 60HE purchase.

https://hub.wooting.io/my/rewards

[scarlet current]

okay sweet

[delicate dune]

Hi im just curious, if diy coiled cable my stock 60he cable and connect it to an extender would I be having a problem?