ordered a wooting

[royal wave]

hey so i ordered a wooting 60he and a set of keycaps, i picked the wrong set of keycaps since i use nordic layout. idk how to fix the order so the keycaps are nordic layout aswell

[thin prairie]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[rocky dew]

In the hub.wooting.io put your order “on hold” and message support on wooting.io/support or ask a refund and order it again with the right keycaps

[royal wave]

ohhhh okay thank you, my order is being fullfilled

so could i get the option to change my order?

after its fulfilled?

[tranquil sparrow]

No?

Fulfilled = Means it's out the door.

Or phrased differently - If you can no longer hold the order, it's too late to many any changes.

[royal wave]

oh my bad

this it what it says on the order

"Your order is in queue to be submitted for fulfillment. The queue is for a final internal audit on addresses, special requests, and other circumstances that can cause an issue with the shipment.

When a lot of orders are in queue, this can take a few days."

[tranquil sparrow]

Again - If you can hold the order, there's time to make changes. If not, no.