keyboard went black on update And stopped working ,lights are off, computer shows device in settings as "wooting restore" but wooting doesnt work, doesnt read it or anything
#wooting update broke my keyboard ?
subtle sedge
plucky yachtBOT
keyboard went black on update And stopped working ,lights are off, computer show...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
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sly rapids
sly rapids
Are you getting an error?
sly rapids
To verify, you’re following all the instructions with holding down the necessary keys as you plug the keyboard back in?
subtle sedge
if i connect or disconnect my pc recognizes a device being plugged in or disc w the sound from connections but shows as woot restore
sly rapids
I get that…but did you follow the instructions in wootility to properly enter restore mode?
subtle sedge
yes, ive had this for a year or so updated and from there just went black and unresponsive even though pc shows a device connects
yes
multiple attempts
fn and backspace
plugged in no luvk
sly rapids
Do you have the keyboard plugged into a usb hub?
subtle sedge
yes
sly rapids
Plug it into the motherboard
And then try to restore. Many usb hubs don’t work well with wooting devices. Especially when updating or restoring
sly rapids
So it’s plugged directly into the motherboard?