I have an issue with the wootility softwer

[alpine garnet]

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[torn fossil]

looks like the keyboard RGB is on but the system or wootility is not detecting the device

could you please check device manger with the following settings

• Device manger
• View
• Device by container
• Select "wooting 60HE" and expand the device tree
• Take a screenshot of what is visible

i wish to check if the system did not assign the correct drivers as this would explain why the keyboard turns on but is not detected by wootility

[spring willow]

ok

[spring willow]

the language is italian

btw i love your keybord and i bought something today to customize mine

[torn fossil]

Thanks 🙂

well that is a bit strange...
says the keyboard has two "HID keyboard" drivers
otherwise the other drivers are correct

(translated image)

[spring willow]

tankyou for the translated image!

[torn fossil]

could you perform the steps in this guide to remove the currently assigned drivers and force the system to reinstall them

please note it is currently 4:42am, so i take a while to respond as i might have fallen asleep

---

potresti seguire i passaggi in questa guida per rimuovere i driver attualmente assegnati e costringere il sistema a reinstallarli

nota che sono attualmente le 4:42, quindi potrei impiegare un po' a rispondere perché potrei essermi addormentato

Oops forgot the link:
https://help.wooting.io/article/173-how-to-flush-all-dead-registry-entries

[spring willow]

ok

there is only this related to wooting

[torn fossil]

well, that is strange, the extra keyboard driver is still there.

to check some points:

• when you type on the keyboard, does the keyboard react
• when you attempt to connect to Wootility, does this now work or detect the device?

[spring willow]

yes when I type the keyboard reacts

same thing, maybe is my computer, is a lil old

[torn fossil]

can you give this site a try
https://wootility.io/

[torn fossil]

well that is strange is the keyboard disconnecting when you connect it in wootility
---
beh, è strano, il tastierino si disconnette quando lo colleghi a Wootility?

[spring willow]

I'm already translating it

[torn fossil]

oops

[spring willow]

no

[torn fossil]

force of habit (tickets)

[spring willow]

i tryed to do disconnected it

i tought maybe if i disconnect it will work

[spring willow]

sometimes works

when ill buy my new pc ill try there

Wotility was working before I formatted my PC.

[torn fossil]

i feel like Wootility/keyboard attempts to communicate but is failing, though not entirely sure why maybe some software is interfaring with the connection? but that is a guess

to have a better idea, could you provide the "main.log" files? These are generated by the application version of Wootility and can tell us how Wootility is reacting or if the keyboard is detected at all

for the applicaiton can you press "Try out wootility" instead of connecting the keyboard then go to

• Help
• Open error logs (bottem left of wootility)
• this will open a folder to ""C:\Users%USERNAME%\AppData\Roaming\wootility\logs""
• then attach the main.log file to discord

[spring willow]

yeah thats my pc

cuz isn't opening the file

my pc is old and maybe isn't working

i mean

[torn fossil]

maybe but still strange behavior.

[spring willow]

the log error

[spring willow]

im stupid cuz somthing in my pc isn't opening, or it takes a lot of minuts to open

im really sorry for the loss of time

[torn fossil]

no worrys glad it has been resolved.

so just to check it was just taking awhile to connect?

[spring willow]

no, i think that is one of the file my pc can't open

i waited for like 5 minuts waitng the file to open

really sorry

[torn fossil]

I need to sleep, but you might have better luck manually opening the folder at that path or using the "Wootility > Help > Open Error Logs" button to go directly to the folder.

Another idea is to run the computer in Windows Safe Mode. This will disable all non-Windows software, letting you try to launch the Wootility application to see if it works. This helps check if other software is causing the problem.

[spring willow]

ok

[torn fossil]

also no problem mate i like solving these strange cases helps me learn new things 🙂

[spring willow]

and one thing

could i have the role HasaWooting?

[bitter dawn]

https://youtu.be/6hmRHWZSeXw?si=CpdntL1IyRlZlrQF

[spring willow]

thankyou

[torn fossil]

...... uhhh i think may have an idea

In the past, the keyboard had two "HID Keyboard Device" drivers. This was later changed in a firmware update about a year ago.

When was the last time the keyboard received a firmware update?

[spring willow]

idk

maybe when i bought it

so like 2 years ago

[torn fossil]

can you try using V4 Wootility, then update the keyboard to the latest firmware available there? https://v4.wootility.io/

After that, try V5 Wootility:

This is a bit of a long shot, but there may be an issue if the keyboard is on a very old firmware version when trying to use V5.

[spring willow]

i don't know how to update the firmware

[torn fossil]

1. can you click the link https://v4.wootility.io/
2. select "initialize a device"
3. select and connect your keyboard
4. select "settings"
5. Select "Update"
6. Select your keyboard
7. select update

if the keyboard connects on step 3 do tell me

[spring willow]

same thing

is like this

[torn fossil]

ahh ok thanks well strange case i will report this to the software team if they have any idea but i am kind of half dead at the moment so i need to sleep

[spring willow]

sure man

but i think my computer is the issue

[torn fossil]

yea that or maybe an old firmware issue

if you have anouther deivce/computer can give a try to cross check

[spring willow]

my brother have a pc ill try tomorrow cuz is using his pc right now

[pulsar delta]

if you want to upload logs i can take a look

[torn fossil]

To check regarding the main.log file, do you have trouble

• opening the text file
• finding the folder
• or attaching/uploading it to Discord?

[spring willow]

i resolved the issue

its a my computer issue

my pc have somthing wrong

[spring willow]

and ill change him like at christmas so

anyways

the optimum case and keycaps are very very cool

agin love your keyboards!

[torn fossil]

more of a blue person my self but not many colour choices for the 80HE

[spring willow]

yeah i know

but when i bought my keyboard the 80 he wasn't released so

i bought the 60 he +

[torn fossil]

nice need to use my 60HE+ more but would need to move all the keyboard around

[spring willow]

i resolved even on my old pc