#Wooting double click on specific key

1 messages · Page 1 of 1 (latest)

spring crypt
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Wooting keeps double clicking on one specific key (C) every so often, - tested on graph https://analog-monitor.wootility.io/ and this is what it shows with green as C key - actuation point at 1.4mm, is this just a user error fault?

versed rockBOT
# spring crypt Wooting keeps double clicking on one specific key (C) every so often, - tested...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
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spring crypt
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this may be better photo,updated software and firmware and unplugged keyboard.

bronze heron
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Can you try enabling Debounce Filter?

  • Wootility > Settings > Keyboard Settings > Enable Debounce Filter.
spring crypt
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hiya checked today and its still double clicking with this setting on

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also happening now with ??

bronze heron
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Try restoring the keyboard:
• Wootility > Help > Troubleshoot > 80HE, and follow the on-screen instructions. Make sure to save your profiles before restoring.

If you still have double-click issues even after restoring, I’d recommend reaching out to Wooting https://wooting.io/support

spring crypt
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yeah same issue, gonna put a support ticket in

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is there still a huge delay on tickets?

bronze heron