Wootility Linux mint cinnamon install issues

[wild marten]

hiiii, im new to the server but not really to my keyboard ive had the wooting two he since november last year and ive been on windows the whoel time but i recently set up linux mint cinnamon and im having issues downloading wootility and was wondering if someone could help me with it

[tidal wadi]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

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Place it on hold via the Wooting Hub!

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[twilit palm]

to check is this a

1. connection issue to wootility (keyboard not detected)
2. or a driver instillation problem?
   3 can't install wootility

for 1 & 2 i recommend the guide below
https://help.wooting.io/article/147-configuring-device-access-for-wootility-under-linux-udev-rules

[wild marten]

i want to install wootility but i cant make a file under udev rules as im "not the owner" im new to linux so im not sure what to do

okay i figured it out for the web version 🙏

id like the app though tbh

[wild marten]

nvm i got it

[glad berry]

@wild marten did you ever get it working? im having an issue with the web app not showing the customization after saying the keyboard is paired

[stoic umbra]

Make sure you use a chrome-based browser and to create the udev rules