#I could use some advice on how to proceed with a problem of my 80HE

1 messages · Page 1 of 1 (latest)

sacred depot
#

Basically the problem is that the keyboard spams keys at random and it shows up as such as if it's constantly being pressed and released in the wooting analog monitor (I have footage of it) and no matter what I do, anything except taking the switch out is ineffective.
Here's the proof of what it's doing: https://www.youtube.com/watch?v=dQtzxZCfq9Y

And it's doing this with some keys more than others (F5, arrow left, alphanum 6 and fn+J - the rewind track function- are the most spammed), but sometimes another random key does it for no apparent reason.
It also doesn't matter what settings I use for it, because there were times where it was doing this with and without the 8khz polling mode on, independent of RT or any other settings turned on or off.

My best guess is that it has something to do with the microcontroller or one of the components misreading the magnetic resonance and interpreting it as a low input (even here it's inconsistent, sometimes it's very low input of 0.1, other times it goes up to 0.5 or more).

When I asked one of the staff members when I brought the keyboard at COE, he told me I should make a post about it in the discord and await for some further instructions as it falls under warranty-related issues.

To be noted: the keyboard was doing the same thing across multiple computers and as far as I know, my table is not made out of metal, because if it was, my two other devices would've acted up too (both of the UwUs and the 2HE), but it's only the 80 doing this.

I hope I can get some response on what I should do next (I have to send emails, etc).

late lagoonBOT
# sacred depot Basically the problem is that the keyboard spams keys at random and it shows up ...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

iron girder
# sacred depot Basically the problem is that the keyboard spams keys at random and it shows up ...

as it happens all over the keyboard it might be something with the mcu as you mentioned; also to double check which desk do you have? the secretlab magnus is a common culprit, it's not the metal desk itself but the magnetic deskpad that goes on top of it

anyway, feel free to contact official support using the support wizard linked in the bot message above, they will be able to help you the best; feel free to include this discord thread in the support message

sacred depot
#

Nah it's an ikea painted black desk or something like that, it's not magnetic either

pale python
#
  • Update the firmware to the latest version.
  • Try 1k polling and see if it helps: Wootility > Settings > Keyboard Settings > 1000 polling rate.
  • Use the the included cable. If you’re already using it, try a different USB cable if available.
  • Plug the keyboard into a different USB port on the back of your PC. Avoid using a KVM switch or USB Hub.

If none of the steps above resolve the issue, restore the keyboard

  • Wootility > Help > Troubleshoot > 80HE and follow on-screen instructions. Make sure to save your profiles before restoring.
#

If nothing helps, reach out to Wooting like xaizone said, they'll help you. https://wooting.io/support

sacred depot
pale python