shipping question

[woven frigate]

Hello! I just purchased my keyboard on sunday, and it says that it's been shipped and USPS doesn't have the parcel yet, like a few other posts in here.

Really what I'd like to ask, is if it's not quite in their tracking, does that mean that USPS really doesn't have the parcel or that they have it, or it's possibly in route?

I'd rather not bug support since it's only been two days since USPS was supposed to receive the package and I was wondering what others have gone through or experienced.

Thanks for any responses :)

[stiff parrot]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[woven frigate]

shipping question