I've been using it for three days. It was working fine until yesterday, but when I woke up and turned on the computer, it wouldn't boot. When I connected it to another computer, the keyboard didn't work. So I opened the keyboard and found the daughterboard burned out. Why is this happening? Where can I get a daughterboard?
#My daughterboard died
proud shore
versed locustBOT
I've been using it for three days. It was working fine until yesterday, but when...
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finite willow
Contact support
proud shore
hi
finite willow
hi
Contact support if the daughterboard is fried. No one here could help you with that.
delicate furnace
Looks like the fb1 - frerrite bead
Most likely thermal runaway effect
Definitely not normal the fb may of bean cracked or damaged
I recommend to check the keybardPCB as well Incase this may of also damaged components near there
Like hall sensors or LEDs
proud shore
What should I do?
finite willow
What should I do?
Inspect your keyboard’s main pcb to make sure nothing else is damaged and then contact support at https://wooting.io/support
delicate furnace
If you sent a ticket best to wait for a response we can send replacement jst/daughterboard to resolve the issue
For now just checking if anything else may be damaged from the proximity of the fb1
(Edit phone auto correct)
delicate furnace
I will mostly like try to find that ticket later when back
But pictures of the PCB would also be appreciated as we like to invisgate these matter
Also picture of the bottom of the PCR case Incase the heat damage that
proud shore
delicate furnace
Hmm looks like the led is slightly brown
proud shore
where is led?
delicate furnace
proud shore
oh i think too
delicate furnace
Led / RGB that produces the lighting
It might be fine and just a cosmetic issue but would require replacement parts to tell
proud shore
I live in Korea. How do I solve this problem?
There seems to be a little bit of soot on the side you mentioned.
delicate furnace
We will send the replacement jst/daughter board
if the keyboard has any issues once powered like the led is dead or hall sensors doesn't work we will escalate further
delicate furnace
Yes
PCB/components are rated for certain temperature for soldering so while the led / area may have some residue/soot it possible the PCB is fine and just a cosmetic issue can attempt to wipe this with iPa and a brush and see if this removes the residue
I believe the residue is from the ferrite bead so could be limited to that is only affected
proud shore
thankyou , I'll wait for the parts to arrive. Can I troubleshoot this issue here: https://wooting.io/support?
delicate furnace
Yes
proud shore
thank you very much
delicate furnace
Can add the keyword "discord troubleshoot Andrew"
And I can answer And find the ticket when I get back home to confirm shipping information