I used the keyboard for about two weeks, and suddenly during a game it started flickering off-on, of

[eternal lodge]

The ports are not loose either on the keyboard or on the computer

[potent hatch]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
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• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[lapis perch]

Does the keyboard experience connection issues when this occurs or is it just the LEDs? If it’s just the LED’s there’s a chance that you’ve got some other RGB/peripheral software trying to fight over control of the keyboard.

[eternal lodge]

This is not about the RGB lighting, but about the keyboard constantly connecting and disconnecting from the computer. It’s as if I were plugging it in and unplugging it all the time.

[broken wigeon]

You need to check JST cable, it might be loose.

1. Unscrew all the screws on the bottom of the case
2. Remove the top case
3. Lift the module
4. Push the JST cable into the PCB connector
5. Reassemble the keyboard

Disassembly
Assembly

[eternal lodge]

It kind of started working, but sometimes when I play the keyboard completely stops working and I have to unplug the cable and plug it back in.

[broken wigeon]

Are you sure both ends of the JST cable are plugged in properly? If so, make sure firmware is up to date. Try a different USB port on the back of your PC. Also, use the included USB-C cable. If you’re already using it, try a different cable if available. Avoid using a KVM switch or USB hub.

If you still have issues, please reach out https://wooting.io/support

[eternal lodge]

I unscrewed it just like they told me. All the cables are connected, so what could be the reason?

[broken wigeon]

Try these. If you still have issues, then PCB might be defective and you'll need to contact Wooting.

[eternal lodge]

I’m in contact with customer support by email. I sent them these photos and the message. That’s enough, right?

[broken wigeon]

Yes.

[warped cape]

make sure to press in the connectors on both end incase one is loose (the daughterboard looks a little tilted)