keyboard fail update

[clear geyser]

there was an update that failed during installation there would be no issue if wooting restore worked for me, any ideas?

[radiant igloo]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

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You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

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Place it on hold via the Wooting Hub!

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[timid token]

Odłącz i podlacz

[clear geyser]

próbowałem nie pomogło

udało się używając kabla od telefonu przywrócić (usb-c to usb-c)

[timid token]

To albo kabel jest rozjebany albo coś z usbkami na mobo

[clear geyser]

Kabel rozjebany? Może
Co do mobo to byłbym w szoku bo dopiero co byl kupowany i sprawdzany podczas składania

[half onyx]

A CRC error tends to indicate the information sent to the keyboard is not the same as what was received. For example:

Wootility uploads: Hello_world
Keyboard receives: Hegggggrld

This can cause an issue. I recommend checking the points below, as some devices or certain USB controllers on the motherboard may have issues:

• A USB port further away from the current location, preferably color-coded differently

This ensures the keyboard is not connected to the same USB controller chip.

• A different USB-C cable

The cable may be damaged or have issues causing some of the data to be lost.

• Another computer

This checks if the computer is the cause of the problem. While rare, I have seen this caused by software on the system.

• Not resolved

If not resolved, we tend to check the PCB/USB-C port for any issues that could cause data loss/corrosion, like a damaged USB-C port internal or corrosion on the USB-C port pins on the PCB.