I placed my order about a month ago, i paid for expedited shipping and everything and it’s been over 2 weeks since my order was supposed to arrive, everytime i check the ETA it just shows it being delayed day by day. what is the point of paying for expedited shipping if orders just get sent out whenever and have no relevance to the ETA on the website? all it shows me is my “order is packed and ready to ship to you” yet it’s still being delayed by a day everyday. it’d be one thing if they were giving me updates as to what’s going on or what’s causing the delays but i haven’t heard a single thing, i can’t even cancel my order either because it’s “too late” to and tells me i can return the product once i get it, but the way it’s going i don’t expect to get order at all. kind of sucks they’re shipping and customer service is this bad considering how great the keyboards are and the reputation they have, hopefully my keyboard comes but i can’t say i’ve been very pleased with the whole process.
#shipping
deep axle
shell swanBOT
I placed my order about a month ago, i paid for expedited shipping and everythin...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!