#Wooting 80HE Not Detected — No Power or Response

1 messages · Page 1 of 1 (latest)

lone rune
#

Hello,

I recently purchased a new Wooting 80HE keyboard. When I connect it to my computer, the backlight does not turn on, the keyboard does not respond at all, and my computer does not recognize it. I checked the USB ports using the lsusb command via WSL — nothing appears. I also tried connecting it to a Mac, but it didn’t work there either.

Could you please help me troubleshoot this issue?

Thank you!

subtle galleonBOT
# lone rune Hello, I recently purchased a new Wooting 80HE keyboard. When I connect it to m...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
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Basic Troubleshooting

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hasty elk