Wooting not recognized in the software

[charred pendant]

When trying to install the software to access the key customizations for my Wooting, the software doesn’t detect my keyboard

[kindred shard]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[visual pewter]

can you show your order or take a picture of your keyboard

i.e. did you actually buy a 60HE or some impostor product

[charred pendant]

I buy it on Maxesport, it's the collab with Leviatan

[visual pewter]

so that's not a wooting keyboard

[hollow jasper]

Que?

[hollow jasper]

None of those are Wooting products.

[visual pewter]

if it's one of these offers that clearly says "ATK" and not wooting so

[hollow jasper]

https://maxesport.gg/fr/m/wooting/
These are. Bad branding on Max's part honestly.

[charred pendant]

ohhhhh okay my bad guys

[visual pewter]

welll I'd rather put it on ATK for making a clone product, making a clone strap, naming it like a clone, and then somehow convincing reputable vendors to actually stock these

[charred pendant]

Thanks for your help and sorry again for wasting your time

[visual pewter]

this is acceptable

[hollow jasper]

They chose to carry both brands. So they need to be clear on what they're selling.

[visual pewter]

that's true... though the title has the brand, I'm not sure what else can be done to distinguish them

if the products look similar and have the same name then the only difference I guess is the brand/manufacturer

[hollow jasper]

I've passed it on internally. They're our only authorized reseller in France, and their website could be clearer when choosing to stock both brands, with such similar naming.

If only to avoid customer's getting confused like there. Up to you if you want to make use of your 14 day return @charred pendant, but ATK's keyboards won't connect to our software at all 🙂