Dudes it says an error occurred while completing the update and its asking me to reconnect the keyboard and try again but it doesnt work and I cannot update the 60HE, what should i do? never had this problem before i did many updates in the past.
#Cant update 60HE.
green radish
hidden dragonBOT
Dudes it says an error occurred while completing the update and its asking me to...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
patent imp
Try this : #💬│general message
green radish
Thats not the problem I have, the keyboard is working fine i just cant update it
patent imp
That wasn't clear from your original message. Are you using the app or a browser?
green radish
the app because I use firefox
patent imp
Firefox doesn't work with Wootility.
green radish
Yes thats why I use the app in windows
patent imp
Ah right. I misread that.
Backup your profiles and try a factory reset all the same.
green radish
Is there a way to do backup or is it just copying the profile codes?
green radish
Cannot factory reset either, ive tried the registry fix from troubleshooting page but didnt work and im doing everything correctly, it looks like the same issue when trying to update.
candid sundial
Try restoring on another PC
green radish
It worked on another pc however that still sucks, any idea why its happening on my main pc?
Especially when i didnt change anything and it never happened before with the updates, weird
patent imp
Does sound like the issue that the registry fix should have been able to fix, flushing the entries. Odd
(I am not on thne technical team, so I could be wrong)
green radish
Yeah that sucks, having to deal with second pc to update it but oh well thanks for the help
patent imp
Hopefully someone with a bit more knowledge swings by and can find you a longterm fix.
candid sundial
Yeah that sucks, having to deal with second pc to update it but oh well thanks f...
You can try reinstalling the driver on your main PC.
- Go in Device Manager > Select "View" > "View by Container" > Expand "Wooting 60HE" > Right click "USB Composite Device" and select "Uninstall Device"
After this restart PC.
unkempt rapids
If the keyboard has a corrupted or incomplete firmware it should be in "Wooting Restore" mode
In which case it could be a driver issue where the drivers needed for Wootility to detect and communicate are not assigned correctly or missing, or the keyboard is not detected
for reference this is how both are detected and what drivers are assigned
(only one should be visible (had to enable hidden for showing these at once)
green radish
You can try reinstalling the driver on your main PC.
- Go in Device Manager > S...
I did this and now the keyboard is not being recognised by wooting what do I do 😆
candid sundial
I did this and now the keyboard is not being recognised by wooting what do I do ...
Have you restarted the PC?
green radish
Yes of course
unkempt rapids
could you take a picture of device manager with the device tree expanded for
- Wooting restore
or - wooting (model)
?
green radish
I can try
unkempt rapids
(forgot to mention)
make sure that you have "View> Device by container" selected to better show the device/groups
candid sundial
Yes of course
Windows should've reinstalled the driver after PC restart
unkempt rapids
Not known if this is a driver issue, and always best to check what drivers are assigned
It may be a case of the wrong drivers always being assigned incorrectly (sometimes happens with software interfaces) or there is no problem with the drivers
green radish
I think something is really wrong with my pc because it doesn’t install drivers for any keyboard
unkempt rapids
picture?
green radish
I can’t take it keyboard doesn’t work
unkempt rapids
- phone camera
or you can try to use the "on screen keyboard" and press "print screen"
i get the feeling somthing is a foot here
green radish
I’ll take the pic with onscreen keyboard
Yeah it shows just this
I must have auto updates disabled for new devices idk why tho
unkempt rapids
looks like you have maybe 3 devices with errors (pretty uncommon)
could you enable "device by container"
green radish
Also this is when I try to update the driver manually
It’s blocked by registry or something
Or policy
Also that was by container
unkempt rapids
leaning towards some forum of software interfaces causing the issues like "zadig" case i had in the past
but a big data point is that the keyboard is "Detected as "wooting 60HE (ARM)"
so that would explain why the firmware restore failed
i would like to check if you followed the process below when you attempted a restore
- unplug the keyboard
- Hold down the "FN+BackSpace" keys
- plug in the keyboard
- after 3 seconds let go of the keys
the keyboard should now be in "wooting restore" mode and detected as such
- attempt the restore in wootility "Help>troubleshoot>Restore"
Note this may not resolve the driver issues but if the current problem is related to a bad firmware it is best to preform a restore just incase
green radish
I fixed it through some policy change now the keyboard works
Ive never had to deal with this wtf
unkempt rapids
Yea pretty wired case not sure why windows having a issue with driver assignment
green radish
I guess ill try to do the factory reset now again
unkempt rapids
if the keyboard works you should be fine ?
green radish
Yeah of course, originally I was just trying to fix why I cannot update the keyboard on my main pc
or factory reset
this is what it looks like now
unkempt rapids
looks all good
green radish
I wonder if it didnt want to update because of the weird policy