80HE not working/not detected

[grand stratus]

Hi,
I got the 80HE a month ago. I used it the whole month without any troubles, everything was working well. Today I was playing CS and the keyboard started to disconnect/reconnect for no appearing reason. I changed the plug, tried usb-c, tried many things, still nothing, no light.
As anyone already experienced this please ? Can I get a refund maybe ?
200+€ for that kind of keyboard is worth it ngl, but the fact that it worked for 1 month 😔.
Please help !

[indigo kayak]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

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Possible Problems During Shipping (with Solutions)

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[fallow bluff]

It’s possible that the internal JST cable has become loose, causing the keyboard to lose connection with the computer.

If this is the cause to fix this issue, you can follow our Video guide on the disassembly of the Wooting 80HE.
then simply press the two JST connectors at both ends, reassemble the keyboard, and see if this resolves the issue.

For reference a picture of the JST Cable

[grand stratus]

Hm ok, I'll try this, gotta find those screwdrivers before!

[grand stratus]

Thank's alot @fallow bluff and @winged otter !

It was the issue Andrew