Just received the 80HE module and casing, seems like the housing pin is missing on my case. My JST cable has to bend quite a bit before being able to put the module in. Is that normal?
#Wooting 80HE Housing Pin Missing?
weak perch
carmine heathBOT
Just received the 80HE module and casing, seems like the housing pin is missing ...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
scarlet elm
We've removed the guiding bit in newer cases. The cable can be a bit rigid out of box.
weak perch
I see! Would it be strong enough to take the bends though? Cause it will bend more than what I've shown in my picture, since its connecting upwards to the module and then followed by me pressing down the module. Somewhat a 180 degree bend
scarlet elm
The cable is designed for the case and locations of the connectors.