#Charging port fall off from keyboard
1 messages · Page 1 of 1 (latest)
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
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Are prongs on the usb connector still intact?
yes
Contact wooting for warranty. Looks like the usb connecter just popped right out, signaling at an inadequate solder job. Alternatively, you could hit up someone experienced in tech soldering like a computer repair shop to fix it faster. But would definitely recommend the wooting support route to ensure you keep warranty.