#Charging port fall off from keyboard

1 messages · Page 1 of 1 (latest)

feral socket
#

While I was playing a game, my keyboard suddenly disconnected. I reconnected the cable, but then it fell off.
How do I fix this? I try putting it back on but its not sticking .Do i just go to computer store and soldering it back?

blissful cryptBOT
# feral socket While I was playing a game, my keyboard suddenly disconnected. I reconnected the...

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ancient zinc
#

Are prongs on the usb connector still intact?

feral socket
#

yes

ancient zinc
#

Contact wooting for warranty. Looks like the usb connecter just popped right out, signaling at an inadequate solder job. Alternatively, you could hit up someone experienced in tech soldering like a computer repair shop to fix it faster. But would definitely recommend the wooting support route to ensure you keep warranty.