Two key not working

[polar void]

My key works to put @ but wont work to put the number two

[queen temple]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

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Place it on hold via the Wooting Hub!

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[desert mist]

Unplug and replug

[polar void]

I did that I also reset it completely

[polar void]

@mystic quiver It works to put @ just not to put the number two

[mystic quiver]

have you tried the restore option in wootility

[polar void]

Yeah I even reset the whole thing

[buoyant island]

You aren't using French by any chance?

[polar void]

Not that im aware of

[buoyant island]

Worth a shot. They have some weirdness where the shift and base layer are swapped for some reason.

What does your wootility look like on the remap page?

https://help.wooting.io/article/166-how-to-change-windows-keyboard-layout
And are you 100% sure your OS is set to the right keyboard language?