I've had an issue with a firmware update and tried to restore my wooting by using the restore mode method. But wootility can't connect to it so I cannot reset it, pls help me (windows shows wooting restore in devices and I've tried deleting registry keys though I couldn't find them) 🥲
#Can't detect 80HE on wootility in restore mode
short otter
real duneBOT
I've had an issue with a firmware update and tried to restore my wooting by usin...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
dim robin
best not to ping mods for this - tends to be for moderation
dim robin
as a quick check can you lunch
- Device manager
- select "View"
- Select "Device by container"
- Select "Wooting Restore"
- Expand device tree
- take screenshot
(it should look like this)
short otter
dim robin
(note translated)
short otter
I'll follow any lead that you would give me. sorry if I feel pressured or tensed up, I have a tournament tomorrow. Don't pay attention to the way I say things, I may sound direct or rude but I'm trying not to
dim robin
that looks correct
when you attempt a keybaord restore what step dose it fail ?could you take a screenshot?
short otter
I get the blue RGB on pause + ▶️ then I have the windows restore juste like in the screenshot and when I try to detect my device on wootility web, it doesn't show up (same for the app)
I'll try to get a screenshot
I can take a screenshot of the entire page if you prefer
dim robin
are you going to Try our wootility > Help > troubleshooting > Restore
short otter
I hâte myself
I clicked probably 10 times and didn't those 10 times the troubleshooting button
Well thank you, it worked. As intended, I feel so stupid but thank you !
dim robin
No worry was bit conufsed when you shown the Drivers and these looked fine 🙂
- also it is pretty common issue it is plan to direct people to the restore if the keybaord is detected in "wooting restore" from that page not sure when it will be readdy
short otter
I know but I'm just blind. I tunneled vision the video from wootility 4 and didn't see that the troubleshooting button was in the help thing