order cancel

[dapper geode]

Is it possible to cancel the order before fedex picks up item ?

[tawny halo]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[blazing yoke]

If the order hasn’t shipped yet, you can cancel it through the hub. https://hub.wooting.io/

[dapper geode]

I SUBMIT TICKET FOR CANCEL ORDER

BUT I CANT PRESS CANCEL ORDER button IN WOOTING HUB

WHAT TO DO?

[blazing yoke]

Can you place your order on hold?

[dapper geode]

thats all..

ready to pack status

[blazing yoke]

It seems your order has already been shipped. You can either refuse delivery from the courier or contact Wooting after it’s delivered to initiate a return.

https://wooting.io/support

[dapper geode]

i submit cancel order ticket before open this one

then should wait right?