Random key presses? 80HE

[soft terrace]

I'm obviously not pressing anything, it's activating on its own
How can I fix this?
edit: the keyboard is brand new

[novel knoll]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

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Place it on hold via the Wooting Hub!

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[frank thistle]

Unplug and replug the keyboard

[soft terrace]

Yes, that works
But am I gonna have to do it every time? Is there an actual solution or it will just happen forever

[frank thistle]

Does it happen frequently? Are you using included USB cable? Is your keyboard plugged directly into the motherboard?

[soft terrace]

I have it from roughly a week, happened since yesterday (and it happened today too)
Until I unplug it of course, then it works

It is directly connected behind and with the original cable

[frank thistle]

Can you please try plugging it into another USB port?

Also, try restoring your keyboard. Make sure to save your profiles before doing so.

If the issue persists, please contact Wooting https://wooting.io/support

[soft terrace]

Is this for refund/replacements? I honestly don't know what the policy says about times. As in how much time I have

[frank thistle]

https://wooting.io/policies/warranty-return-policy

[soft terrace]

I'll try to use another port rn
Today when I turned on the PC it started doing the issue instantly, on startup

Let's see if another port (a 2.0 this time) solves the issue

[soft terrace]

Changing USB port and using a slower one not connected directly to the motherboard, so far, solved the issue
The problem is not occuring anymore

Hopefully it's definitely fixed