80he disconnected issue

[vast vapor]

Hi, my wooting is working but appears as disconnected on wootility, so i cant use some features. I tried to reconnect it, or even delete it and then reconnect it but nothing works. When I connect it and press ok, the page just stuck like this

[whole jasper]

Thanks for posting your support request!

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[blazing musk]

What browser are u using ?

[vast vapor]

Edge

disconnected the cable and reconnected it btw and got an initialization error, idk if it has smth to do with my first issue

[blazing musk]

Try this it might fixes it

[vast vapor]

I couldnt do this because when I went to this page, the keyboard wasnt appearing lmfao

It seems to be fixed, i unplugged the usb from my pc and just used another usb port, and it connected well automatically

idk why because it was the same usb port than my old keyboard but anyways it works with the other port so will just use this one instead

[distant jackal]

It could be that the unplugging it and plugging back in fixed it, irrespective of whether it was the same or different port

[vast vapor]

The problem is I unplugged it multiple times and it didnt work, but unplugging and then plugging it in a different port worked so idk

[vast vapor]

btw just a little question can we use dks and socd on a same key or only one feature per key?

[distant jackal]

Our keyboards definitely demand the max from the USB spec, so if you have a port that's "mostly good but a little wonky" then that can cause issues

Currently one advanced keybind per key per layer

[vast vapor]

Yeah its a blue usb port, and my pc is kinda new so I dont understand why it wasnt working tbh but idc since its fixed