Need Help – Entered Wrong Email at Checkout

[zinc willow]

Hi! I recently purchased my second Wooting keyboard, but it wasn't linked to my Wooting account. After checking, I realized that I accidentally entered the wrong email address during checkout. Because of that, I didn’t receive an order confirmation email, and I'm not sure how to access my order details. The shipping address is correct, and I do have the order number as well as a screenshot of the order confirmation page. What should I do in this case? Thanks in advance for your help!

[jolly void]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[lusty coral]

If u log into their website with the right email then go to orders u should be able to claim it / transfer from the wrong email to the right one, just gotta know the order number and which email was used to order it

It takes around 1h for it to update after u transfer it