hello, i been using 80he for 4 month and i get this problem that up arrow key not working. i already done the reset but still not working. tried to change the switch also not work. i tried to find solution at google also no one have this problem occur.
#up arrow not working
astral cape
restive pineBOT
hello, i been using 80he for 4 month and i get this problem that up arrow key no...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
astral cape
this example
crimson plume
Can you check the analog monitor and see if it detects an input when you press the up arrow?
astral cape
astral cape
Can you check the analog monitor and see if it detects an input when you press t...
yes already check but the arrow key still not working
crimson plume
yes already check but the arrow key still not working
Share your profile
Up arrow works in analog monitor
crimson plume
4e275cb00bdb91e640892f47622c9035f225
Tested the profile and the arrow key works fine on my end.
I can see in your first video that your up arrow key sometimes doesn’t actuate. I’d recommend contacting Wooting regarding this issue https://wooting.io/support
Meanwhile, try the following steps:
- Restore the keyboard (Wootility > Help > Troubleshoot > 80HE and follow instructions)
- Use included USB-C cable
- Try different port and make sure the keyboard is plugged directly into the motherboard
astral cape
Meanwhile, try the following steps:
- Restore the keyboard (Wootility > Help > T...
all the step i alredy tested just now, but still cannot function
crimson plume
all the step i alredy tested just now, but still cannot function
Contact Wooting using the link above, they’ll help you out.