#Wooting service centre
1 messages · Page 1 of 1 (latest)
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
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Place it on hold via the Wooting Hub!
Do you need to...
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No nothing like that.. What issues are you having with your keyboard?
Im just doing a project
Where i have to research on the service centre
Or do they have like an official retail outlet?
We don't have a service center as such. We have staff who will go to one of the warehouses and spend the day inspecting returned products and get them ready for garage sales.
We have no physical store presence - it's all online.
May i know where is the warehouse located at?
Its okay if you can disclose it
I just need the general location 🙏🙏
Planet Earth
Wow thanks 😭😭
We have warehouse partners in the Netherlands (Rotterdam), the US (Main location is in Vegas, but they also gave ancillary locations in Fort Worth and other places) and a warehouse in Hong Kong for the east Asian market.
US serves US only, HK is mainly for China, Japan, Korea and that rough area.
Netherlands handles the rest of the world.
Alright thanks 🙏🙏
might be interested in:
How does the Wooting 80HE get fulfilled?
You’re already familiar with the production and assembly process of your Wooting 80HE. But there’s one crucial step that follows: fulfillment. Join Calder on a tour of the fulfillment center to see how these final steps come together.
Wooting 80HE https://wooting.io/wooting-80he
✨ Follow our socials! ✨
Discord https://discord.gg/wootin...
I would like to confirm whether you are partnered up with OSL group as your warehousing partner in rotterdam?
Or Van Der Helm…

it leans more into the Fulfillment center category as they ship orders
Warehouse = inventory storage
Fulfillment center = storage + order processing + shipping
