I am typing this on a different keyboard because my brand new wooting 60HE+ is completely tweaked out. When i plug my keyboard in the actuation point "visual feedback" section goes nuts and fluctuates between 0.4 and sometimes up to 2.00 when im not even touching the keyboard! ive never spilt anything on it and the thing is basically brand new ive only used for 2 months, the only thing that stops this from happening is when i updated the keyboard, it stopped finally for basically a full week and when i came back to it i feel like it got worse. Any actuation point below 2.00 (which i prefer 0.4 for gaming) it will just spam random keys mostly the CTRL and Tab keys I can provide visual proof if needed to understand the situation better. Ive tried unplugging and replugging it in but it does not work. Is there any chance i could return or get a replacement keyboard? I did really love the keyboard while it worked.
#My Wooting 60HE+ is now completely unusable
sick cargo
normal vigilBOT
I am typing this on a different keyboard because my brand new wooting 60HE+ is c...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
tepid raft
If a factory reset doesn't do the trick, you'll have to reach out to customer support on our website for warranty support.
sick cargo
Thank you for responding so hastily I have tried that too unforntunatley it didnt work either could you direct me to warranty support?