#Expedited shipping, 6 days later.

1 messages · Page 1 of 1 (latest)

tropic cairn
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Does anyone else have this issue where on the hub says shipped to you, ups says they don’t have it, and wooting hasn’t replied to the email. Shop says initially expected the 13th. Why did I pay the extra money for it be slower than standard?? Pretty rough first experience. Ordered the 10th, here on the 16th with no trace of the keyboard. Anyone else have this happen to them?

earnest willowBOT
# tropic cairn Does anyone else have this issue where on the hub says shipped to you, ups says ...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

tropic cairn
sonic hare
#

Once you have a tracking code, the courier will have normally picked up the package that same day - but it can take them up to 72 hours to actually scan in the package into the tracking system.

Expedited shipping is just the courier's priority program. It doesn't make the order get packed faster at the warehouse, so any delays are on the courier's end.

If you've already reached out to support, we'll get back to you asap during the work week.

tropic cairn