Delivery

[void oak]

Sup, just ordered a 80HE with PBT ISO French Keycaps as it got released recently but its written ‘pre-order’?? What does it mean ?

[gleaming delta]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[misty mountain]

something is not in stock

either the board itself or the keycaps

The Double Shot PBT keycaps are on back-order

[void oak]

Alright so if I understand well its gonna delay the delivery

[void oak]

But will I need to put every keycaps myself because I’m gonna receive it later or does I’ll just receive the keyboard with the keycaps already on? My first Wooting order so idk how they work

[misty mountain]

every ISO version u need to put the keycaps on yourself

only ANSI boards have the keycaps on

[void oak]

alr thanks for the answers 🙌