#Wooting 60HE not detected by Wootility

1 messages · Page 1 of 1 (latest)

somber kiln
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Hello,

I recently purchased a Wooting 60HE keyboard. When I open Wootility, it says that the keyboard is not detected. I have tried the following steps without success:

Used the original USB-C cable and also tested other data-capable cables.

Connected directly to different USB ports on my PC (both USB 2.0 and USB 3.0).

Launched Wootility as administrator.

Tried both Wootility v4 (Legacy) and v5 Beta from the official website.

Updated drivers and checked Device Manager.

Tried the recovery mode (holding Esc while plugging in), but Wootility still does not detect the keyboard.

Tested the keyboard on another PC — same result.

It seems like the keyboard is not being recognized at all. Could this be a firmware or hardware issue? Please advise on how to proceed.

rich ironBOT
# somber kiln Hello, I recently purchased a Wooting 60HE keyboard. When I open Wootility, it ...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

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torpid canopy
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Do you hear the "device connected" sound when you plug it in?

somber kiln
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@torpid canopy yes

torpid canopy
# somber kiln <@87934164485050368> yes

But it doesn't light up and you can't type with it? Or is it just not being recognized in Wootility?

If the answer is yes to the first question, try if restoring it this way works

Wooting_Keyboard_restore_V5_Wootility.png
somber kiln
torpid canopy
somber kiln
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okay

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thank you

desert dove
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Same issue here

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After i
Installed the newest update on wootility my keyboard is not working anymore

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I hear the sound when I plug it in but there is no rgb

torpid canopy