Wooting 60HE+ Unresponsive

[glass patrol]

When i spam my mouse clicks my keyboard is completely unresponsive, any ideas?
Example- If im playing valorant and Hold the D key while spamming my mouse then let go of the D key itll still act as if im holding the D key

[obtuse holly]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[steep saddle]

Does it occur in both 8k and 1k mode?
Settings -> keyboard settings -> 8k polling

[glass patrol]

Ill try that now.

How do i change the polling rate?

I dont have that option

[modest schooner]

You won't have it, Mark is thinking of the 80HE

[glass patrol]

Ohhh Haha

[glass patrol]

No, i cant change my polling.

[steep saddle]

Oh whoops I did totally assume 80HE, my bad

Can you replicate this issue consistently?

[glass patrol]

Yea Its very easy to do sadly...

[glass patrol]

Your good!

[steep saddle]

I'm not technical enough to help troubleshoot any further, beyond the simple stuff like unplugging and plugging back in, doing a factory reset (back up your profile codes first), etc...

Please contact Wooting's support via the wizard linked above so that we can investigate further

[glass patrol]

Ill do that, Thank you for taking the time to try to help, Much love brother

[steep saddle]

No problem, fingers crossed for a speedy resolution!