#Product Recieved Dead on arrival

1 messages · Page 1 of 1 (latest)

bright cedarBOT
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Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

vernal coral
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This isn’t official support. Just community support. If it’s only been a couple of days, unfortunately, you’ll likely just have to wait. Be sure to check your spam folder too incase any messages ended up there. Otherwise if it’s been like 2 weeks, it wouldn’t hurt to reach back out to them.

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I can’t do anything since I have no affiliation with wooting. Just a random dude in the community. When was the last time you received a message from them?

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Well wooting is a fairly small company that’s working on scaling to its exponentially growing customer base, therefore support can get backed up easy. It’s not like razer or corsair that’s a multi-billion dollar company. If it’s only been 3 days, that’s kinda just par for the course. It’s not unheard of it taking up to a week if they get backed up by a ton of tickets. Just make sure to read the final email that was sent and if it requests certain info or whatever to provide that. Otherwise, it’s somewhat of a waiting game. Just remember too, the weekend is coming up, which may add another 2 days to the count.

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They probably just need to process the footage to see what the underlying issue may be, then process an RMA (warranty service), and finally process a label to then follow back up with.

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Just takes time 🤷🏻‍♂️

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Nah they’re not a shit company. Brand loyalty is the name of the game. They’ll work with you as needed.

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That’s an Asus move 😂💀

worn smelt
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Warranty is for 4 years so you're safe. The 30 day for returns also counts the first contact, so if the whole process goes over the 30 days that doesn't matter

unreal flame
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@fluid frigate is there a reason for the deletion of all the messages here?

fluid frigate
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@unreal flame I thought the query was silly and there was no reason making my issue public so to maintain privacy of what happned i thought its better to erase as this is a community and not support, the issue is ongoing with suiport i came here for a quick response, sorry if that broke the role but i wanted to save the issue being public and leaving a bad impression of either of us.

unreal flame
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no rule break just wanted an fyi so we know you didnt get hacked or anything