Wooting Return Ticket

[scarlet pumice]

Hey all, I made a wooting return ticket since I want to upgrade to a 80HE instead of the 60HE+ i got a few days ago. If I make a return label do I need to take the keyboard to the post office within a set amount of time or can I hold onto the label until my replacement product arrives, and then take the product I want to return to the post office? I want ot know whether I should make a return label "right away" like their email suggests or if I should wait to make the return label once I actually am ready to return it.

[near thunder]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[dusk osprey]

Don’t quote me on it, but most companies’ prepaid labels are only valid for like 7-14 days, so it depends. But in general, just follow what support says.

[scarlet pumice]

thank you, i submitted an actual support ticket as well since wootings website also has a similar situation whereim not sure if I should wait lol

but thank you, ill probably wait a few days then if theyre mostly only valid for 7-14 days and ill still definitely be within my 30 days so i should be good

[tired pebble]

Yeah labels don't last for long. You really should ship it back asap.

[scarlet pumice]

if i havent made the label yet can i just wait to make it in a few days?

[tired pebble]

Couldn't tell you how long you have. I'd ask support just in case.