#Wooting 80HE randomly turns off for 0.5-2 seconds

6 messages · Page 1 of 1 (latest)

fast rune
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Hi! I got my Wooting 80HE yesterday and the title pretty much says is all. While typing, the keyboard will randomly stop accepting input and the lights will all turn off for about half a second and in some longer cases up to two seconds before coming back on its own. Not really sure if there's any known fixes for this at all.

feral magnetBOT
# fast rune Hi! I got my Wooting 80HE yesterday and the title pretty much says is all. While...

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fossil lily
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Does it happen if you press the keys on the left side? Near 1, 2, 3, Q, W, E?

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Or if you gently shake the keyboard

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It sounds like the JST cable might be loose

fast rune
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It happens when I push on any key to be honest, it has happened when I hit the backspace