Order On Hold and wrong shipping preview

[daring osprey]

I placed an order yesterday for the Wooting 60HE+ module along with GEON RAW switches. While reviewing the shipping preview, I noticed that the delivery address is showing as Żabbar, Malta — however, the shipping details I entered are correct and should be set to Għaxaq, Malta.

Additionally, I’ve noticed that the order status currently shows as "On Hold." Could you kindly look into this and confirm that the correct shipping address will be used? Also, please let me know if there’s any action required from my end to resolve the hold status.

[shadow ivy]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[tranquil tide]

You'll have to contact support using the links above.