#Wooting 60 HE USB-C Plug Disconnecting

4 messages · Page 1 of 1 (latest)

feral shore
#

My wooting 60 HE out of nowhere started having issues when connected to the pc all of a sudden it disconnects and if i move the USB cable's head a little bit it reconnects.
So when having the USB cable in a specific angle it disconnects.
I dismantled the PCB from the keyboard case and tested different cables on differnt machines. and the issue is for sure from the USB plug on the PCB. what is the solution here do I need to re-solder the USB plug on the PCB?

grim foxBOT
# feral shore My wooting 60 HE out of nowhere started having issues when connected to the pc a...

Thanks for posting your support request!

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feral shore
hallow mesa
#

Please don't solder anything yourself, you will lose warranty. Just contact wooting like I told you in #💬│general and wait for their response.