supple wasp
I recently ordered a Wooting 80HE and must’ve accidentally ordered a 70 pack of switches instead of a 90 pack. Been in a long back and forth with customer service asking for them to cover shipping costs for another 20 pack because:
- When I ordered all the components shipping was free. It’s not when I order just the 20 pack and it’s almost half the cost of the item itself.
- There was a bundle discount for ordering components together which doesn’t apply when buying just the 20 pack.
- Me explaining that returning the entire order and rebuying the same thing with 90 pack will cost them more than just waiving the shipping fee. Refunding fee + processing + repackaging is much more than the 5$ shipping fee.
I thought Wooting was good for their customer service. I made a genuine error buying the wrong amount of switches but now I’m just going insane trying to reason with customer support. I’m not wrong in thinking that I want to save both ends time and money for something so simple?