Issue with order address how to contact support fast.

[merry sinew]

Hi,
I just noticed while generating my invoice that my order was placed with the wrong shipping address. The order status shows that it has not yet shipped, but it’s likely too far along in processing to edit online.

I’m in Belgium, and I understand that if the parcel is delivered to the listed address, the inhabitants there may be considered the recipients/owners, so the courier won’t be able to help me recover it. I really need to pause or hold the shipment until this is fixed.

Is there a faster way to reach support than opening a ticket since this said 5 days and its likely way to late then? A phone number, live chat, or a direct contact who can place the order on hold or correct the address would be a huge help.

[viral ibex]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[undone ember]

If you are unable to hold the order on the hub, it is too late to change the address for us as well.

Hopefully you can redirect the package to a pickup point near you - otherwise we'll have to wait and see what the courier does.

[merry sinew]

I see well I read on the courier site that i could redirect to a pickup point i will attempt to do that when i get a tracking link. Thanks regardless 🙂

[undone ember]