Help regarding Wooting Restore

[tender summit]

hey, maybe someone from the staff team or the community can help me with an issue ive had for days, i am trying to restore my wooting 60he since its been completely dead and im getting an error message: "bootloader", the fix would be opening an .reg application but im getting an error message opening it ".reg cannot be imported, the chosen key cannot be imported" im really lost at what i can do anymore and can appreciate any help

[ember bolt]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
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All of these types of requests need to be made via the Wooting Support Wizard!

[sly matrix]

Try disabling User Account Control (UAC) temporarily.

Try manually changing the registry value:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\usbflags\31E3131F0101]

"IgnoreHWSerNum"=01 hexadecimal

[tender summit]

is there any way i could dm you for help? im really bad regarding these type of things and i dont want to spam these chats

[sly matrix]

Just post here, this is your thread.

[tender summit]

how do i disable those uac?

[sly matrix]

Control Panel > User Accounts > Change User Account Control > Drag the slider to never notify.

Restart your PC

[tender summit]

im getting 2 different error messages opening the .reg, first one is when i open it normally from desktop: "the application is not a .reg application, .reg applications can only be opened in the .reg editor" and if i try to import the .reg in the editor i get the error i mentioned before

nothing seems to work i dont know what the fuck is happening and im really bad in these type of things i have no clue what im doing

[sly matrix]

Download this reg file

Click start, type Registry Editor and open it as an administrator. Then click File on top left and press Import, choose this file and press Ok

Then restart your computer.

[tender summit]

ive done it and tried to restore and im still getting the error id: bootloader