#Ticket support

23 messages · Page 1 of 1 (latest)

valid sage
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Hello i have a question i made a ticket on the technical support and they responded to me whit this so i will need to wait an another week to get help ???? The usb port of my keybord is defective so its dead i need a new pcb

storm nimbusBOT
# valid sage Hello i have a question i made a ticket on the technical support and they respon...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

valid sage
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Its really frustrating to wait long time for this kind of help i tried everything and its nots working

night jay
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What problems are you experiencing and what troubleshooting have you done?

valid sage
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The usb port on the pcb is broken

valid sage
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<@&490097707487330305> <@&1252264312228024350>

night jay
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Oof

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Don’t ping them

fading dock
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No need to break rules, this isn't official support

turbid tiger
night jay
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If you physically broke your usb port you need to deal with warranty support

valid sage
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Its what i did but i will need to wait another week ?

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Sorry for the ping

frigid wasp
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Please reply to your ticket. Nobody can help you here.

worldly kettle
turbid tiger
worldly kettle
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So, they can't help everyone all at once

valid sage
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They would help whit the email they sended me

night jay
valid sage
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Ok sorry