#Ticket support
23 messages · Page 1 of 1 (latest)
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
Its really frustrating to wait long time for this kind of help i tried everything and its nots working
What problems are you experiencing and what troubleshooting have you done?
My usb port dont work anymore i tried everything and still not work its not a troubleshooting its a broken part
The usb port on the pcb is broken
<@&490097707487330305> <@&1252264312228024350>
No need to break rules, this isn't official support
You'll need to wait for official support to respond to your ticket, we can't help you here. Don't ping staff for non-mod issues

If you physically broke your usb port you need to deal with warranty support
Please reply to your ticket. Nobody can help you here.
Just like you, there are a lot of other people who need help
We can't give you a time estimate
So, they can't help everyone all at once
They would help whit the email they sended me
Also, be sure to reread the server rules https://discord.com/channels/167181566978555904/379952566882271232 so you don’t get timed out or banned from server
Ok sorry