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[digital coral]

i recently purchased off the official website and built when recent testing on random games, sometimes the “d” button will actuate and spam locking me into wtv i’m doing in game and won’t let me windows tab out i have to change profiles to have it stop

[shy grotto]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

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Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[edgy idol]

Have you tried replugging the keyboard?

[digital coral]

yes

so far have done numbers of trouble shoots nothing seems to work the keyboard on the software seems to always be actuating

starts around 11-16 and then more use i end my game session and it’s jumping around 32-34

[edgy idol]

Reach out to support https://wooting.io/support