#Usb port dead

10 messages · Page 1 of 1 (latest)

icy urchin
#

Hello! I have a Wooting 60HE and the USB port on my keyboard is no longer responding at all.
I would like to request a PCB replacement, as I am still within the warranty period (less than 2 years).
I already submitted a ticket via the Wooting website under technical support.
Thank you in advance for your help!

Order id : EU288375H

crude snowBOT
# icy urchin Hello! I have a Wooting 60HE and the USB port on my keyboard is no longer respon...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

dense rune
#

This is a community support, you won't get official support here.

Please wait for their response to your ticket.

silk delta
#

this happened to me

#

and the solution was here

#

in put the little tape in the d29

#

and back

icy urchin
#

Nah its only my usb port i tried to open and its dead