new wooting 80he

[runic karma]

my wooting kb just arrived today. i unplugged the old keyboard i was using, plugged in the wooting cable and the keyboard and went to wootility. the keyboard paired fine, but when trying to actually use it, nothing would happen. the leds are lit up, when i press a key on the keyboard it responds, but nothing happens on screen. within the wootility app, i can visually see the key actuation point when pressing a key down, and on top of that, when i hold fn down, the fn functions like muting, increasing vol etc work, but typing doesnt.

[rotund herald]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[cobalt nest]

sounds like windows did not assign the "Keyboard HID device" driver so no keys will work while the other drivers that control media/volume , wootility connection, mouse ,gamepad, etc. are fine

can you check this by going to device manager

• then select "View"
• then "Sort by container"
• find the "Wooting 80HE" Device
• Expand the Device tree
• Take a screenshot of what is visible

Example image

[runic karma]

my wooting works now but idk what i did and my laptop touchpad doesnt work 😭

[cobalt nest]

I need to sleep soon, it's almost 5 am, so I will include the second part.

If the driver is missing, you can follow this guide Link
to remove all drivers and any left over registry files associated with the keyboard, then perform a restart for the changes to take effect.

This will cause Windows to detect the device again and reassign the drivers, and hopefully assign these correctly to resolve the issue.

(Note: A restart differs from a shutdown, as a shutdown may cache the currently loaded registry for the next boot and not resolve the issue)

[runic karma]

not touchpad i mean kb

[cobalt nest]

ooo well that is odd (the keyboard has a mouse driver for mouse buttons but that should not interact with other deevices)

[runic karma]

ye i manually installed a keyboard hid device driver and the wooting kb started working

but then the laptop kb stopped working

[cobalt nest]

best to attempt a Restart and see if that resolve the problem

[runic karma]

yep i did and now i have unknown devices in my device manager and when i try update it it gives me this

[cobalt nest]

just to check what keyboard has issue now (laptop/wooting)

[runic karma]

laptop

i mean now that my main kb is working i could just firm it but also dont like the idea of having messed up my laptop kb 😂

[cobalt nest]

feels like windows may have the issue you can attempt a "SFC" system file check scan and see if that resolve the problem (and prefrom a restart)

otherwise may need to reinstall the laptop drivers

[runic karma]

ye sounds good, ill have a go of that and update soon

ill let you sleep lol thanks for the help

ok again thanks for all the help, i got both working now

[runic karma]

i checked view hidden drivers, and i uninstalled all the drivers that were grayed out with the name shown here

restarted and now both work fine

[ocean jacinth]

Hi! Just got a Wooting 80HE, but the RGB LED under the "C" key is dead (all others work fine).

What I've tried:
• Full reset (firmware + Wootility)
• Multiple lighting profiles
• Physical keycap inspection

Constraints:
📍 Currently in Russia (no official support)

Questions:

1. Any known fix for single-LED failure?
2. DIY solutions without PCB replacement?
3. Creative workarounds?

Attached photo shows dead "C" vs working neighbors. Thanks for any ideas!
[||https://ibb.co/4w7JCZPd|| ]