it says on my email that my package has been shipped and is on it's way but when i press track your order it says that wooting hasn't gotten my order yet and they don't know when i will get my package.
#order on it's way
bright stream
dire forgeBOT
it says on my email that my package has been shipped and is on it's way but when...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
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astral stone
It can take up to a few days before tracking becomes available
Or do you mean the hub says it hasn't shipped yet?
bright stream
let me check
it says on the hub that my package has been shipped to me but when i go to track my order it says that wooting hasn't gotten my order yet
do you want me to send a screenshot?
astral stone
Do you mean the courier?
bright stream
astral stone
Yeah so the courier, that can take a few days before it shows any movement
bright stream
oh wait im sorry it says here on the hub that it can take around 24-72 hours for the tracking to work
astral stone
Yep
unreal canyon
heya, exciting that your wooting is on your way!
It says in the email and/or hub that it can take up to 72h for the information to show correctly in your tracking link
bright stream
yup
bright stream
alr well how long does it usually take for the package to be here if it has been shipped?
unreal canyon
the parcel company (GLS in your case) doesnt phsyically have your package yet so theres no delivery data to show for it yet
bright stream
ah ok
unreal canyon
depends on the company, I will just keep an eye out for the link for the next 72h and it should update in the meantime and give you a better estimate
bright stream
alr thanks
astral stone
Or they have it but hasn't scanned it ("No First Scan" in the help section on the Wooting site)
bright stream
ok thanks
unreal canyon
yeah theres no 100% definite answer as to why, but these 2 options are usually the case
bright stream
good to know thanks for the help
unreal canyon
considering the time of this post, Im guessing someone on the warehouse finished packing your order and labeled it etc. so its to the system to GLS, just that the company hasnt picked up the parcel from the warehouse you know
bright stream
yea