Ready to pack

[vast sparrow]

So wooting shows that my order is ready to pack but gls which is my shipping method shows that it already got to my country. Just wondering if it’s normal?

[opaque oak]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[oak cypress]

Whatever GLS has is not your Wooting order.

Ready to Pack means the order only exists on paper as a queued task at the warehouse. Someone will pick it up as part of the queue, pack and label it and hand it off to the courier.

https://youtu.be/5QVe1wb-F1E?si=K5ywzblHzsjlk0Hq&t=131
You're waiting for this step (timestamped)

[vast sparrow]

So should I still just ho get it when it arrives and wait for the real thing after?

[oak cypress]

I mean... sure? Whatever GLS is bringing you isn't that order.

[vast sparrow]

Ok thanks tho

Oh and I forgot to mention that it does say that it’s from wooting

[oak cypress]

That is... very odd. What's the order number?

EUxxx

[vast sparrow]

EU339685H

do you mean that

[oak cypress]

Yep. Lemme look into it real quick

[vast sparrow]

yeah thanks

[oak cypress]

Oh I see what's going on. It looks like it DID ship, but the warehouse systems somehow couldn't update our Hub systems. So they still think the order hasn't been packed. Apologies for the confusion.

Should be with you tomorrow if all goes well 🙂

[vast sparrow]

yeah thanks a lot for helping

[oak cypress]

I'll report this internally in case anyone else's order also has the issue. Thanks for the assistance I guess?

[vast sparrow]

yeah 😄

[unique moat]

@oak cypress I have the same issue

DHL has sent me an email telling me that my package will arrive tomorrow but in the wooting hub it says that my order is ready to get shipped to me